Damaged in transit products must be reported to LEDEXPERT in writing (email will suffice) within 3 days of receipt, otherwise we will not accept return of damaged products.
Prior to returning any Goods to the Company for any reason, the Customer should contact the Company to obtain a Returned Materials Authorisation number (‘RMA’). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
The Customer should return the Goods to “The Returns Department, Ledexpert, 15 Lower Canal Road, Galway, Co. Galway, H91C6YN” clearly quoting the Returns Material Authorisation Number (RMA), Customer’s account number and order number on the outside of the package.
Any Goods returned after 14 days of cancellation as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or €10, whichever is greater.
Goods returned without a valid RMA number will be returned to the customer untested and unopened. LEDEXPERT endeavors to investigate all returns within a reasonable time but will not be held responsible for delays such as, but not limited to, those outlined in section 13 below.
We will not be held responsible for returns that we can not process, but we will always endeavor to accommodate returns where possible. We reserve the right to charge a re-stocking fee where appropriate, this fee shall not exceed 20% of the goods value.
For more details please see on Cancellation policy and Warranty policy.