Terms and Conditions
These terms and conditions are effective from 26.02.2020 until further notice. Please read the following in full before Purchasing. By clicking on the “Buy it Now” button you are confirming that you have read this agreement, have understood the agreement, and agree to be bound by the conditions. If you do not agree with any of the following, then LedExpert.ie will not enter into a contract with you, and you should not click on the “Buy it Now” button and discontinue with the online ordering process.
“LEDEXPERT” means Glass Research and Business Development Company Limited, Ireland*
“Conditions” means these terms and conditions.
“Contract” means any contract between the Company and the Customer for the sale and purchase of Supplies.
“Customer” means the person(s) or company whose order for the Supplies is accepted by the Company.
“Goods” means any goods supplied or to be supplied by the Company to the Customer.
“Services” means any services supplied or to be supplied by the Company to the Customer.
“Supplies” means any Goods or Services.
“in writing” includes electronic communications.
“website” refers to LedExpert website, www.ledexpert.ie, any other address or subsequent websites maintained by LEDEXPERT
„Cooling off period” 14 calendar day period which begins on the day that the customer received the goods.
*LEDEXPERT is a registered business name of) ledexpert.ie, we, our and us.
Prices for Supplies are in Euro (€), inclusive of Irish VAT exclusive of freight and any other charges that may apply unless stated otherwise. Prices fluctuate constantly and LEDEXPERT reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from LEDEXPERT, or by any other communicative method, the right is reserved by us to cancel the order and offer the Supplies at the correct price.
All of our quotations unless otherwise stated are valid for a period of 10 working days from the date of issue, unless there is an express provision between the parties for a different period to apply. This includes third party products. LEDEXPERT reserves the right to withdraw any quotation. We reserve the right to correct any errors made in the preparation of a quotation and reissue the quotation if necessary, which will be valid for a period of 10 working days starting on the day of reissue.
LEDEXPERT reserves the right to decline to trade with any company or person.
Orders may be made through the website, by email, and are considered confirmed by means of Order Confirmation, or by verbal agreement.
Cancellations of orders must be received by email, or another form of written correspondence, but may be accepted by another method, subject to the agreement of LEDEXPERT. You are entitled to a Cooling-off period of 14 days, which begins on the day that you receive the goods. Cancellation of orders must and can only be made within the Cooling off period. Cancellation will be not accepted after the Cooling off period. There is no charge for cancellations, but You have to Return the Goods according to the Returning goods policy (point 9 of Terms and conditions of Purchase) withing 14 days after the cancellation. All Goods are returned at Your risk and expense. LEDEXPERT will repay all payments you made for the Goods within 14 days after the products returned and inspected by us. Cancellation will not be accepted for Goods were made and/or customized for you (for example LED light strips, Aluminium LED Profiles and cables have been cut for custom size). Returning goods for warranty or cancellations are detailed in the Warranty and Returnning Goods sections below. Details of all orders made will be stored on our database.
All orders must be prepaid before supply, or performance of service. Only companies and public bodies are entitled to apply for a credit account, and if and/or when this is approved, 30 days credit from invoice date may be applied to transactions. LEDEXPERT reserves the right to investigate all information given to us by you in respect of credit and trade account applications. This may include contacting any or all of your references supplied. Failure of part or full payment of the current order, or indeed any previous order by the parties concerned, may result in LEDEXPERT refusing to process the order concerned, or any future orders. Supplies remain the property of LEDEXPERT until payment in full has been made. Should the Supplies be resold or used as components in any system manufactured and subsequently sold, the proceeds of sale remain the property of LEDEXPERT, and must be held by you for LEDEXPERT, in order to settle unpaid orders. LEDEXPERT retains the right to request certain methods of payment only. Attempts to proffer payment that are found to be fraudulent or in any way unlawful will be reported to the relevant authorities.
Online bank card payments are executed via the Barion system. The merchant does not get and store bank card data. Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013
Delivery will only take place on orders that have satisfied the criteria in section 5 above. Estimated delivery dates and times are estimates, and LEDEXPERT accepts no responsibility for delivery delays. The delivery times do not include time between the placing of order, ordering stock, picking out, packaging, and dispatching. The place of delivery is that which is specified on the web order form, by verbal agreement over the phone, in person, or by any other form of written or verbal communication. Refusal of delivery without LEDEXPERT prior consent will result in you being liable for all costs, or losses resulting from that refusal, and if applicable, your continuing refusal to accept delivery. Part delivery of an order may be made subject to the agreement of both parties, and the payment by the customer of any extra freight charges incurred in the process. Risk of loss of the goods passes to you upon delivery.
7. Inspection, defects and non delivery
The Customer must inspect the Supplies as soon as is reasonably practicable after delivery or, in the case of Services, performance and, except as set out in Warranty section below, the Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 9 days of such date. The Company does not write software comprised in the Goods and it is the Customer’s responsibility to check for the presence of computer viruses before the Goods are used.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 9 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events.
All Supplies have a 1 year Return To Base (RTB) warranty unless stated otherwise. Should Goods be defective within this period LEDEXPERT will repair or replace the Goods with the same or similar specification within a reasonable time. The customer is responsible for charges for return to base and LEDEXPERT is responsible for costs of shipping replacement/repaired Goods to the customer. LEDEXPERT is not responsible for any installation or de-installation costs for Goods. The customer must offer LEDEXPERT all information, courtesy and accommodation needed during this time. The warranty only applies to LEDEXPERT sold items and does not apply to 3rd party products, fitness for any particular purpose, damage caused by yourself, another party or any external force, modifications, repair, incorrect installation or indeed any other action by yourself or another party that renders an alteration or a damage of any kind to the system. Once any attempt is made to investigate the internal components of any part of the item, this results in the warranty becoming void. LEDEXPERT may alter this warranty period and terms, but this will not affect products purchased prior to the change. In respect of 3rd party goods, these will be covered by a manufacturer’s warranty which accompanies the goods themselves. These 3rd party warranties are completely independent from LEDEXPERT, and LEDEXPERT has no responsibility for their inclusion, exclusion, or indeed any other issues arising from these warranties, or lack thereof, should the case be. Goods returned to LEDEXPERT that are either outside of their warranty period, and/or are damaged due to actions that are outside the conditions set down in the warranty may be repaired by technicians at LEDEXPERT, but only subject to express approval and will be charged at LEDEXPERT labour charges, and the customer will be liable for any other expenses arising during the reasonable repair, storage and transportation of the good(s).
Damaged in transit products must be reported to LEDEXPERT in writing (email will suffice) within 3 days of receipt, otherwise we will not accept return of damaged products.
Prior to returning any Goods to the Company for any reason, the Customer should contact the Company to obtain a Returned Materials Authorisation number (‘RMA’). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
The Customer should return the Goods to “The Returns Department, Ledexpert, 15 Lower Canal Road, Galway, Co. Galway, H91C6YN” clearly quoting the Returns Material Authorisation Number (RMA), Customer’s account number and order number on the outside of the package.
Any Goods returned after 14 days of cancellation as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or €10, whichever is greater.
Goods returned without a valid RMA number will be returned to the customer untested and unopened. LEDEXPERT endeavors to investigate all returns within a reasonable time but will not be held responsible for delays such as, but not limited to, those outlined in section 13 below.
We will not be held responsible for returns that we can not process, but we will always endeavor to accommodate returns where possible. We reserve the right to charge a re-stocking fee where appropriate, this fee shall not exceed 20% of the goods value.
Services will be provided by LEDEXPERT, or a nominated Service Provider.
The customer is responsible for all telephone and postal charges contacting LEDEXPERT, and your own choice of Product and its suitability for purpose. [All products are fit for purposes described, but it is the customer’s obligation to ensure compatibility between items]. Reasonable courtesy, cooperation, and information must be provided to LEDEXPERT at all times, and failure to do so may result in LEDEXPERT refusal to take and/or complete an order, inquiry or quote. In respect of section 5 above, you the customer warrant that all information supplied by you to us in respect of credit applications is correct and complete, and any charges incurred by you will be honored by your credit card company.
The agreement for sale or supply may be terminated by LEDEXPERT if the customer fails to pay on time, breaches the agreement, or suspects the customer has breached export controls, which are governed by EU and US export control laws, as well as Irish legislation. Either party to the agreement may terminate the aforementioned agreement if either party has committed a material or indeed persistent breach of the agreement, or the other becomes insolvent, ceases trading, or is unable to pay arising debts.
In the event of circumstances beyond LEDEXPERT control, we are not liable for delays in performance and completion. LEDEXPERT will exercise a time extension for performance in the following situations: strikes, fire, war, acts of terror, shortages in stock, exchange fluctuations, currency shortages, riots, violent disorder, shortage in transportation, governmental or regulatory action, natural disasters, or shortages or delays in deliveries from suppliers or manufacturers or any other event that causes the same result. Either party can terminate the agreement for sale without compensation after two months or any time thereafter.
Disputes arising between LEDEXPERT and the customer shall be sought to be solved amicably and should it fail to be solved in this manner, each of the parties can take the case to the relevant court of law.
LEDEXPERT reserves the right to change the terms and conditions listed herein, as a result of changes in legislation, or other extenuating factors occurring.
Irish legislation and the jurisdiction of the Irish courts apply to this agreement.
By ordering from LEDEXPERT, you are deemed to have accepted the terms and conditions herein. If any part of this agreement is found to be invalid or unenforceable by a court, such a provision is entirely severable, and the rest of the document remains unaffected.